Currency
All prices are in US currency (USD).
Emails
Order confirmation, tracking information, and other communications from Jah Styles and Jah Styles management are occasionally placed in our customers' junk folders. If you are anticipating an email from us and do not receive it in a timely manner, please check your junk or spam folder.
Returns
Items can be returned up to 30 days from the date of delivery. To request a return, contact our sales team at CustomerService@JahStyles.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Any item that has been used, show signs of wear and tear, and that are not in original packaging are not eligible for return.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact your financial institution. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@JahStyles.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you receive a damaged or defective product you have 96 hours upon arrival of the product to contact us about the defective item(s). You can reach out to us at CustomerService@JahStyles.com.
Shipping
Orders are generally processed within 4 days from the time they have been placed. Shipping generally takes 5 to 10 days, depending on courier routes, holidays, and weather. Tracking information will be provided when available.
If the customer makes a mistake when ordering items and needs to correct the shipping information, customer should contact us within 24 hours of placing the order. Customers should send an email to our sales team at CustomerService@JahStyles.com and include the order number, identifying information, the address initially entered, the correct shipping information, and a phone number that the customer can be contacted at. Customers are responsible to enter the correct shipping address and remain responsible if not corrected within 24 hours after the order has been placed.
To return your product, you should email us at CustomerService@JahStyles.com to request a refund.
You may be responsible for shipping cost if the item is being returned. In the event the customer becomes responsible for the return, shipping costs associated with the return are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping items back to us, you should consider using a trackable shipping service and purchasing shipping insurance. Customers remain responsible for the item(s) until they are received by us.
Cancelling an Order
Orders can be cancelled within 24 hours or being placed. Once items have been processed and shipped, they cannot be cancelled. Please follow our refund and return procedures after items have shipped.
Additional Questions or Concerns
If you have any additional questions or concerns that weren't answered on this Frequently Asked Questions page or that hasn't been answered anywhere else on our website, please reach out to us. Email us at info@JahStyles.com.
Bulk/Large Quantity Orders
Want to place an order with over 10 pieces of the same item? Contact us at CustomerService@JahStyles.com with specifications, order information, contact information, and due date. We will be happy to work with you.